Enter in the email address submitted when placing your order and your Backdrop order number to get started.
For paint:
Deadlines stress us out, so we aren't going to give one to you. You can return any unopened paint and any unused and unopened supplies. Our paint cans have a security seal under the cap. There will just be a $10 restocking fee per paint can returned and/or a $10 restocking fee per order for supplies returned. Original order shipping fees are also non-refundable. 5 Gallon buckets, sample swatches, and apparel are final sale. If your order benefitted from volume based pricing discounts, based on your return your refund amount will be impacted by adjusting quantities that could result in the removal of quantity-based discounts. Returns are eligible for refund to the original payment method within 90 days from the purchase date—after 90 days, orders will receive store credit for their return.
For wallcoverings:
We accept returns on Wallcoverings so long as they are returned in pristine condition (i.e. shrink-wrapped and without any damage in transit or wear and tear). When receiving rolls of Backdrop Wallcoverings, please take time to thoroughly inspect for any potential defects— reach out to us at hello@backdrophome.com within 30 days to report any claims. Please note: there is a $30 restocking fee per roll returned. Memo samples are final sale.
Returns are eligible for refund to the original payment method within 90 days from the purchase date—after 90 days, orders will receive store credit for their return.
How it works
Deadlines stress us out, so we aren't going to give one to you. You can return any unopened paint and any unused and unopened supplies. Our paint cans have a security seal under the cap. There will just be a $10 restocking fee per gallon returned and/or a $10 restocking fee per order for supplies returned. Original order shipping fees are also non-refundable. Sample swatches and apparel are final sale.
Returns are eligible for refund to the original payment method within 90 days from the purchase date—after 90 days, orders will receive store credit for their return.
Wallpaper returns are subject to a $30 restocking fee per roll returned—all wallpaper returns must be returned in pristine condition (shrink-wrapped in original wrapping, completely unopened and free of damage). Returns received in less than pristine condition are not eligible for return or exchange. Returns are eligible for refund to the original payment method within 90 days from the purchase date—after 90 days, orders will receive store credit for their return.
If your order benefitted from volume based pricing discounts, based on your return your refund amount will be impacted by adjusting quantities that could result in the removal of quantity-based discounts.
If you are exchanging paint, we'll start with the return items and then we can help you choose your new paint.
If you are returning Wallcoverings and other items, please complete the process for Wallcoverings first.
This order contains no items that can be returned.
Select the items you'd like to return:
Confirm which items are in each box. Use the original Backdrop delivery box (14" x 9" x 6") when possible.
Your return request has been submitted. Download your shipping label below and send your package back to us.