Where does Backdrop ship?
In the United States, we currently ship to the continental 48 states.
We offer both standard and expedited shipping methods to make sure you have what you need when you need it.
Standard Shipping (1-3 business days): Free shipping on orders over $75, and $7 for shipping on orders under $75.
Rush Shipping (1-2 business days): Calculated at checkout based on location and rush option selected.
Please allow 1 to 2 business days for order processing.
Watch this space for Hawaii, Alaska, and International Shipping!
When will my order ship and how long does it take?
Processing takes 1 to 2 business days (orders placed after 4 p.m. ET are processed the next business day). You’ll get a shipment notification email with a tracking number as soon as your package ships.
I'm having problems with the tracking.
Sorry about that! Occasionally, the shipping carrier takes an extra day or two to register your shipment status. If your tracking number isn’t updating or working, please reach out as soon as you can at email@example.com and we’ll get things squared away.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email us at firstname.lastname@example.org.
How much does shipping cost?
For the Samples adhesive swatches and apparel, the shipping’s on us. Standard shipping (FedEx Ground) on all orders over $75 is also free. $7 standard shipping on orders under $75. We also offer expedited shipping options if you’re really in a rush to get started; those charges are calculated based on what you’re buying and where you are. You’ll pay for the rush shipment, but it’s still probably better than going to the hardware store.
Do you ship to P.O Boxes?
Our carrier is currently unable to deliver to P.O. Box addresses.
Why does the paint packaging look different from the cans I’m used to?
The legacy paint brands have been doing things the same way for almost 200 years, which is as old-fashioned as you can get! If you’ve ever had a messy experience with a traditional paint can or tried to open and close a can without a specific tool, you’ve felt the pain.
When we started Backdrop, we wanted to rethink the entire experience from the ground up in a way that makes sense for consumers like you, starting with a new take on the paint can.
Our can is stainless steel, so it won’t rust. You’ll never need a tool to open or close. It has an ergonomic handle that makes carrying and pouring much more comfortable. It has a wide mouth opening for a great, clean pour that won’t make a mess. And, we think it’s beautiful, too.
Why 50 colors and not 3,000?
If you’ve ever stood in front of 3,000 color cards at the hardware store until your eyes burned, you get it. More choice isn’t always better because it's often unnecessary work for you. We’ve spent a year refining our launch palette of 50 colors -- meaning, we’ve done the hard work so you don’t have to. We’re consumers, like you, and we chose colors that we would actually put on our walls. At Backdrop, we believe you’re the expert. Self-Portrait accent wall? Yes. Palo Santo in the hallway? Sure. Surf Camp or Peyote Picnic for the bedroom? Up to you. Whatever you decide, each one of our 50 carefully-curated colors means there’s no wrong choice.
How does purchasing Backdrop paint give back?
We believe in people and we believe everyone has the potential to make their home their own, but unfortunately not everyone has that opportunity. That’s why before we sold a single can of paint, we partnered with The International Rescue Committee, a non-profit responding to the world’s worst humanitarian crises and helping people whose lives and livelihoods have been shattered by conflict and disaster to survive, recover, and gain control of their futures. When you buy from Backdrop, you’re also supporting families who've been displaced from their homes involuntarily.
Are you interior designers?
No, but we love design, are into home spaces, and have been painting walls since we were 14. We’ve painted every place we’ve lived in and built Backdrop to make life easier from a consumer’s perspective.
Are the cans recyclable?
Our paint cans are made from stainless steel, which is definitely recyclable. Please make sure your cans are empty before recycling. Or have fun with it and showcase your can against your new backdrop -- we’ve used ours as both bookends and a vase, so far.
Do I need a tool to open or close your paint can?
Nope! You’re welcome.
Why stickers instead of paint samples?
Multiple trips to the store, purchasing expensive color samples that often weren’t even “real paint,” buying supplies just to sample the product, and having partially painted walls until we finished the job. We HATED the paint sampling process before, so we upgraded it. With adhesive sample swatches, we can offer a large (12” x 12’’) picture of the color in your space, and they can be re-positioned to get the best sense of what your new backdrop will look like. Cheaper, more convenient, less messy.
How did you come up with the paint names?
We were inspired by people, the internet (a.k.a. Instagram), and real life. We think the names are important, because who wants “Avocado Toast” or “Black Bean Soup” as their backdrop?
My paint won't work?
Have you tried turning it off and on again? Still not working? Ugh, we’re sorry! Email us at email@example.com.
What’s a VOC?
Volatile Organic Compounds (VOCs) are gases emitted from certain solids or liquids. VOCs have an impact on indoor air quality and have historically been present in many household cleaning items, paints, etc. We’re proud to offer low-VOC paint that meets the strictest standards for our industry, which are currently set by California’s South Coast Air Quality Management office. We’ve also been certified by GREENWISE, a third party that conducts stringent testing to verify performance and environmental standards.
Your paint is Greenwise Certified, what does that mean?
Greenwise is a leading certification that demonstrates successfully meeting high levels of performance and environmental standards. Our paint has passed robust testing in two separate labs to earn the Greenwise credential.
What are the ingredients in your paint?
All paints are basically made up of solvents, resins, and pigments. Solvents serve as the liquid vehicle, resins serve to create a tight bond with the painting surface, and pigments create the paint color. Our paints are all water-based (latex), made with high quality acrylic resins and the best pigments. Most paints today are water-based, where as many older paints were oil based. You can see more detail about our paint by downloading our product detail documents.
What’s the difference between Standard Finish and Semi-Gloss Finish?
Our Standard Finish is ideal for pretty much any interior wall surface. Standard Finish is a semi-matte with 6% sheen level, which means it's not shiny and hides imperfections in the surface with a really premium look but doesn’t sacrifice durability.
Our Semi-Gloss Finish is a bit higher gloss with a 30% sheen level, which is ideal for doors, trim, and bathrooms and kitchens - areas that take a bit more of a beating.
How do I dispose of extra paint?
First of all, why would you want to throw out something so beautiful? But if you really need to dispose of your paint, here are a few tips to remember: latex paint (like ours) should only be put in the trash after it’s fully dried (no wet paint in the trash). If it’s a very small amount, you can let it dry in an open container for a day or two. Otherwise you can use cat litter or other high absorbent material to collect and dry the paint before disposing. Please don’t pour excess paint down the drain. You may have other alternatives in your area; check with your local recycling provider for more details.
What’s the shelf life of Backdrop paint?
Stored in the right conditions (i.e. no extreme cold or heat) in a sealed container, paint will be good for several years. Our cans are stainless steel for rust resistance and come with an air tight security seal under the cap for maximum protection. After opening, there are several factors that could impact the shelf life (air exposure, temperature, how much paint is in the container, etc), but it will likely remain usable for about a year.
Do you sell ceiling paint?
We don’t sell separate “ceiling paint,” but since our Standard Finish is such a low sheen, we’ve found that it actually works really well for ceilings as well. We recommend Supermoon, our purest white, as a great option for ceilings.
Do I need a primer with my Backdrop paint?
The short answer is “generally no.” Backdrop paint is considered self-priming and has a great coverage and hide (meaning: goes on well, covers well). We recommend two coats for the best finish. If you’re painting a previously-painted interior wall surface, you most likely don’t need a primer. However, if you’re painting over new drywall, painting over an excessively glossy paint, have smoke damage or stains on your walls, etc you probably want to do a coat of primer before your paint.
Do you sell primer?
Yep. Just remember you primarily only need to consider a primer if you're painting over new dry wall, unpainted wood surface, an excessively glossy paint, your walls have stains or damage, or you're making a drastic color change and want a base coat to reset.
What supplies do you offer?
Our supplies assortment offers everything you need and nothing you don’t. We’ve spent a lot of time narrowing down the overwhelming selection of supplies at the hardware store and then creating the highest quality possible of every item we offer. Supplies really are one of the most important parts of a great paint job, so we’ve set you up for success.
Why should I paint myself?
Painting services often cost upwards of 4-times the cost of the paint and supplies. With Backdrop, you can transform multiple rooms for less than the cost of a single piece of furniture. With the right high quality paint and supplies and a few pro tips along the way, you can absolutely paint yourself. We think you’re better off grabbing a partner or friend, putting on a good playlist, and taking pride in your new backdrop.
Is this paint safe for my nursery/child’s room?
Our paints are ultra low odor and low-VOC(Greenwise certified), meeting the most stringent standards set by California’s South Coast Air Management Office. We think they’re great for every room, definitely including nurseries and children’s rooms.
Is there a warranty?
Yep! Our paint is covered by our lifetime limited warranty. See the warranty page for more details.
Orders and Returns
How do I check the status of my order?
If you’re curious where your order is in the process, check your inbox for order update emails, log in to your account here, or just shoot us a note at firstname.lastname@example.org.
Can I change or cancel my order?
If you’d like to make any changes to your recently completed order, send us a note at email@example.com as soon as possible. Our fulfillment center processes orders quickly, so sooner is better.
What’s your return policy?
Deadlines stress us out, so we aren’t going to give one to you. You can return any unopened paint and any unused and unopened supplies. Our paint cans have a security seal under the cap. There will just be a $10 restocking fee per gallon for returns. Original order shipping fees are also non-refundable. Sample swatches and apparel are final sale.
How do I place a return?
No problem, just reach out at firstname.lastname@example.org with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
Bummer! Check a few things if your payment didn’t go through: that your card’s billing details match what you’ve entered into our system and that your card didn’t recently expire. Your card issuer may have declined your payment. If that’s the case, they don’t tell us the reason why, so it’s best to have a chat with them before trying your card again. If none of those apply and you’re still having trouble, please contact us at email@example.com and we’ll be happy to help!
What is After Pay
After Pay allows you to spread your payments into 4 installments on orders over $50. It's interest free and super easy, just select After Pay payment method at the check out.