Last Updated: January 10, 2020
Subject to the Terms of Sale, Backdrop will accept returns of any unopened or unused single gallon paint (where the security seal is still intact, and the paint is still in its original condition and packaging) for a $10.00 per gallon restocking fee. Backdrop will also accept return of unopened or unused supplies also subject to a $10.00 restocking fee. Returns for purchases must include a valid proof of purchase, such as a receipt. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless otherwise noted. Please note that all sample stickers and apparel are final sale and Backdrop will not accept any returns of such items. Made-to-order five gallon containers, such as those used for exterior Standard Finish paint, do not qualify for returns. Refund amounts will be determined after adjusting orders for returned quantities, which may impact volume based pricing discounts previously earned.
To request a return, please contact Backdrop at firstname.lastname@example.org.